How to apply for remote help on our website

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How to apply for remote help on our website

  »How to apply for our remote assistance?
  »How remote assistance work?
  »Our privacy policy

How to apply for our remote assistance
1. Click the "support" icon on the page header.

2. Click "add new request"

3.Refer the pic to fill in the blanks

4. You will see your request has been added as follow:

5. When your request has been processed, the message "Your request has been processed" will be received, our online supporter will help you via MSN/Yahoo soon.

6. After your request has been submitted, make sure you are online on MSN/Yahoo, our supporter will contact you soon.

7.After your issue has been fixed, please score the service and help us with our survey on Satisfaction Degree of Work of our support engineer. If you think our supporter abuse your privacy, please post a mail to webmaster@pc-onlinehelp.com, we will see to it soon.

How remote assistance work?
We use MSN as our support tool.
Why we use MSN as our support tool?
1. Authority
Made by Microsoft, doesn't contain any malware, virus, trojan horse.
2. Popularity
Contained in Windows XP, almost all the windows users have installed this tool.
3. Safety
Allow the host to cancel remote support anytime.

Our privacy policy
1. We guarantee never download any files from your PC
2. We guarantee never share any your private information
3. We guarantee never share your e-mail address
If you still worry about your privacy.
Now we take 3 ways of support to protected your privacy.
1.Live Chat Support
Fix your PC problems via MSN or Yahoo live chat(No screen share, No remote control)
2.Screen Share Support
Fix your PC problems via remote assistance without remote control. In this case, you have to request remote assistance to our support and our support watch your screen and tell you how to do.
3. Remote Control Support(Recommend)
Fix your PC problems via remote assistance with remote control. In this case, you have to request remote assistance to our support, then you just sit there and sip a cup of coffee, while our Support Engineer is helping you. You can stop the remote assistance immediately in the progress if you want.